MitraComm Ekasarana
Gold
About Us
MitraComm Business Process Services was established in 2007 as a business process services provider. We have more than 150 professionals in the field, ± 8.000 NP staff, and contact center locations with 4.000 seating capacity. MitraComm brings the best people, processes, and technologies and promises to deliver a consistent and exceptional service. MitraComm has been committed to maintaining business services according to ISO 9001 since 2008 and ISO 27001 since April 2022. We currently comply with ISO requirements to ensure confidentiality, integrity, and availability of our service business’s information assets.
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Product & Services
Contact Center Outsourcing
MitraComm offers contact center outsourcing services with professional agents that deliver high quality and consistent experience for every interaction. We offer complete contact center outsourcing services, which include: Partial Managed Service, Full Managed Service & Labour Supply
Omni-Channel Solutions
MitraComm wants to serve its clients in various convenient and effective ways and boost their brand’s images and credibility. MitraComm provides omni-channel customer services to personalize, simplify, and connect the points of customer engagement that create a single, seamless and consistent service. Our omni-channel solution integrates all customer interactions through multiple channels such as Social Media (Facebook, Twitter, Instagram), Email, Chat Widget, Line, SMS, and Telegram
Contact Center Outsourcing
MitraComm offers contact center outsourcing services with professional agents that deliver high quality and consistent experience for every interaction. We offer complete contact center outsourcing services, which include: Partial Managed Service, Full Managed Service & Labour Supply
People
Wibowo Putra
Senior Manager Commercial