About
START CX FIRST SUMMIT presents as a forum to discuss and explore measures that can be taken in tapping the untapped domains, such as economics, marketing, ESG initiatives, and new technology implementation, that may define the future of Customer Experience.
You can discuss with many practitioners not only in CX, but also from various business lines that support CX development. Apart from that, Toppers who are keen to explore Customer Experience should also take part in this event.
Objectives
For Our Customers
Democratize the best customer experience practice wherein the end uplift tremendously the standard of experience for Indonesian customers.
For CX Community
Networking, branding, knowledge sharing, and technology advancement for better service experience.
Speakers
Speakers
Rudy Azhary Dalimunthe
SVP of Sales Operations and Product at Tokopedia
Didik Suwanto
VP of Customer Engagement at Tokopedia
Hilda Kitti
VP of Marketing at Tokopedia
Puput Pratiwi Hidayat
VP of product Seller Experience & Growth Marketing
Nia Qoyimmah
AVP of Human Resources at Kenangan Brands
Gaurav Khanna
Head of Data Science at Tokopedia
Chrystiadi Harris Purwantoro
Head of Engineering at Tokopedia
Ashish Mithal
Head of Strategic Partnerships - Commerce & Communications, Google APAC
Jhonson Lee
Principal Data Scientist at Tokopedia
Dian Puspita Sari
AVP Wealth Management Product, PT Bank Danamon Indonesia
Tanah Sullivan
Head of Sustainability at GoTo
Amelia Hendra
Chief Executive Officer, Heartology Cardiovascular Hospital
Event Agenda
- All tracks
- Main Conference
- Beyond Boundaries
- Breaking Barriers
- All tracks
- Main Conference
- Beyond Boundaries
- Breaking Barriers
Keynote Speech from Rudyanto H.P. Manullang: Chairman of Customer Service Experience Association Indonesia
Main ConferenceSpeakers
Rudyanto H.P. Manullang, Ph.D., M.P.H.
Chairman of Customer Service Experience Association Indonesia (CSEAI)
Elevating Customer Experience: Crafting the Future of Sustainable Partnerships Ahmad Khomaini - Head of Affinity and Financial Institution Department - Tokio Marine Indonesia
Main ConferenceSpeakers
Ahmad Khomaini
Head of Affinity and Financial Institution Department, Tokio Marine Indonesia
Leaders Talkshow: Crafting Customer Experience Blueprint to Drive Sustainable Business Practice
Main ConferenceSpeakers
Sri Safitri
Chairlady or Indonesia CX Association & Vice President Digital Education Ecosystem Telkom Indonesia
Uma Hapsari
Founder Amazara
Amelia Hendra
Chief Executive Officer, Heartology Cardiovascular Hospital
Moderator
Rudy Azhary Dalimunthe
SVP of Sales Operations and Product at Tokopedia
Harmonizing Physical and Digital Experiences in an Online Dominant World
Main ConferenceWith the returning consumer behaviors post-covid, businesses that have previously hyper-digitalized their approach would need to once again adapt and adjust to this new era by finding the balance through combining elements of what were once familiar (through physical experience) with new solutions that was designed to simplify our life (through digital experience). This session will explore how businesses can approach the relevant concept and ideas that may have been in line to tackle the developing world of Phygital Customer Experience.
Speakers
Puput Pratiwi Hidayat
VP of product Seller Experience & Growth Marketing
Dian Puspita Sari
AVP Wealth Management Product, PT Bank Danamon Indonesia
Ashish Mithal
Head of Strategic Partnerships - Commerce & Communications, Google APAC
Moderator
Jaya Saputra
Senior Lead Operations Governance & Partnership at Tokopedia
Future of CX: Talent, Technology, and Flexibility
Breaking BarriersSpeakers
Nia Qoyimmah
AVP of Human Resources at Kenangan Brands
Chrystiadi Harris Purwantoro
Head of Engineering at Tokopedia
Bambang Suryadi
VP Operations at Mitracomm Ekasarana
Moderator
Ghina Qudsi
Customer Operations Senior Lead at Tokopedia
Transforming Consumer Insights: Bridging Technology and Traditional CX Measurement
Beyond BoundariesSpeakers
Banto Twiseno
Head of Consumer and Market Insight, Personal Care at Unilever Indonesia
Wilsan Wijaya
Analytics Manager at Tokopedia
Andi Sukma
Executive Director at Ipsos
Moderator
Satrio Bimo Wijardono
Customer Insights & Analytics Lead at Tokopedia
ESG and CX: Understanding the Motivations, Path, and Challenges
Breaking BarriersSpeakers
Tanah Sullivan
Head of Sustainability at GoTo
Emilia Bassar
CEO CPROCOM & BPP PERHUMAS
Devina S. Raditya
Director of Environment & Sustainability, GSC & International at Schneider Electric
Moderator
Rossy Triana Iskandar
Enterprise Solution Lead at Tokopedia
Unleashing the Power of Customer and Brand Experience
Beyond BoundariesSpeakers
Hilda Kitti
VP of Marketing at Tokopedia
Astrid Ariani Wijana
Head of Marketing Dept. at PT Hyundai Motors Indonesia
Kukuh Nugroho
CX Director at Ogilvy Indonesia
Moderator
Bayu Aditya Putra
Sales & Marketing Senior Lead at Tokopedia
Investing in Customer Experience to Build a Resilient Business
Beyond BoundariesSpeakers
Zain Suharwady
Managing Director, South East Asia Digital Commerce & Growth Practice at Accenture Song
Gervasius Samosir
Director at Roland Berger
Sal Singh
Financial Controller at Tokopedia
Moderator
Andrea Christiana
Senior Operations Governance & Partnership at Tokopedia
Transform Your Organization's Customer Experience Strategy
Breaking BarriersSpeakers
Yosie Syafitra
Head of Customer Success at Tokopedia
Foster Kurniawan
Head of Digital Strategy at Tokio Marine Indonesia
Pandu Putra Alam
Service Excellence Strategy Head at Gojek
Moderator
Chaisar Ahmad
Senior Operations Governance & Partnership at Tokopedia
Mastering Multigenerational CX as a Customer Retention Strategy
Breaking BarriersSpeakers
Didik Suwanto
VP of Customer Engagement at Tokopedia
Keyko Audrin
Head of Growth at Stockbit & Bibit
Agus Handayanto
Kepala Divisi Innovation Center at Pegadaian
Moderator
Laras Avisha
Customer Operations Lead at Tokopedia
Harnessing Generative AI for Customer Experience Strategy
Beyond BoundariesSpeakers
Gaurav Khanna
Head of Data Science at Tokopedia
Alham Fikri Aji
Assistant professor NLP at MBZ University of AI
Fiki Setiyono
Country Lead Azure GTM at Microsoft ASEAN
Moderator
Jhonson Lee
Principal Data Scientist at Tokopedia
Virtual Booths
Visit sponsor booths from various leading brands
In Collaboration with
We provide premium exposure throughout the event
Platinum
Gold
Silver
Media Partner
University Partner
Community Partner
Student Community Partner
#CXFIRSTSummit2023
Beyond Boundaries: Breaking Barriers to Amplify Customer Experience
FAQ
- What is START CX FIRST Summit?
START CX FIRST Summit will showcase and discuss how CX practitioners can redefine their customer experience strategies to further enhance their customer experience.
- When is the event?
START CX FIRST Summit will be held on Thursday, 14 September 2023 at 09.00 - 17:00 WIB.
- Where the event will be held?
The summit will be held in a hybrid format: Offline: Tokopedia Tower, 51st and 52nd Floor Online: live through the Tokopedia Academy website that you can access through academy.tokopedia.com
- How can I watch the event?
Please register through the Tokopedia Academy website. After that, we will send the event link to your email, which you can access to watch the event.
- Do I need to pay to join?
It's FREE!
- Where can I do the registration?
Kindly register through our website: http://academy.tokopedia.com/events/start-cxfirst
- Will I get a certificate after joining the conference?
Yes! You will get an e-certificate.
- Do I need to have a relevant background to join the conference?
This event is open for everyone interested in Customer Experience. Whether you are a professional, entrepreneur, or student, you are more than welcome to join this event.
- Do I need to register for every session that I want to attend?
Once registered, you can enjoy all sessions.
- What language is the event conducted in?
The event will be conducted mostly in Bahasa Indonesia, but we will provide English subtitles for general sessions and Bahasa Indonesia subtitles for our English sessions.
- Where can I see the speakers list?
Please check the speakers list on our website: https://academy.tokopedia.com/events/start-cxfirst/#speakers
- Who do I contact if I want to get more information?
You can contact us and share your questions via: Email: cxfirst.summit@tokopedia.com Instagram: @TokopediaCare & @TokopediaAcademy. Twitter: @TokopediaCare