Speakers
Rudy Azhary Dalimunthe
SVP of Sales Operations and Product at Tokopedia
Hilda Kitti
VP of Marketing at Tokopedia
Didik Suwanto
VP of Customer Engagement at Tokopedia
Puput Pratiwi Hidayat
VP of product Seller Experience & Growth Marketing
Nia Qoyimmah
AVP of Human Resources at Kenangan Brands
Uma Hapsari
Founder Amazara
Banto Twiseno
Head of Consumer and Market Insight, Personal Care at Unilever Indonesia
Dian Puspita Sari
AVP Wealth Management Product, PT Bank Danamon Indonesia
Jhonson Lee
Principal Data Scientist at Tokopedia
Rudyanto H.P. Manullang, Ph.D., M.P.H.
Chairman of Customer Service Experience Association Indonesia (CSEAI)
Sri Safitri
Chairlady or Indonesia CX Association & Vice President Digital Education Ecosystem Telkom Indonesia
Chrystiadi Harris Purwantoro
Head of Engineering at Tokopedia
Keyko Audrin
Head of Growth at Stockbit & Bibit
Yosie Syafitra
Head of Customer Success at Tokopedia
Tanah Sullivan
Head of Sustainability at GoTo
Gaurav Khanna
Head of Data Science at Tokopedia
Ashish Mithal
Head of Strategic Partnerships - Commerce & Communications, Google APAC
Bambang Suryadi
VP Operations at Mitracomm Ekasarana
Amelia Hendra
Chief Executive Officer, Heartology Cardiovascular Hospital
Alham Fikri Aji
Assistant professor NLP at MBZ University of AI
Fiki Setiyono
Country Lead Azure GTM at Microsoft ASEAN
Andi Sukma
Executive Director at Ipsos
Zain Suharwady
Managing Director, South East Asia Digital Commerce & Growth Practice at Accenture Song
Astrid Ariani Wijana
Head of Marketing Dept. at PT Hyundai Motors Indonesia
Gervasius Samosir
Director at Roland Berger
Agus Handayanto
Kepala Divisi Innovation Center at Pegadaian
Pandu Putra Alam
Service Excellence Strategy Head at Gojek
Devina S. Raditya
Director of Environment & Sustainability, GSC & International at Schneider Electric
Ahmad Khomaini
Head of Affinity and Financial Institution Department, Tokio Marine Indonesia
Wilsan Wijaya
Analytics Manager at Tokopedia
Kukuh Nugroho
CX Director at Ogilvy Indonesia
Emilia Bassar
CEO CPROCOM & BPP PERHUMAS
Foster Kurniawan
Head of Digital Strategy at Tokio Marine Indonesia
Sal Singh
Financial Controller at Tokopedia
Andrea Christiana
Senior Operations Governance & Partnership at Tokopedia
Ghina Qudsi
Customer Operations Senior Lead at Tokopedia
Laras Avisha
Customer Operations Lead at Tokopedia
Satrio Bimo Wijardono
Customer Insights & Analytics Lead at Tokopedia
Bayu Aditya Putra
Sales & Marketing Senior Lead at Tokopedia
Rossy Triana Iskandar
Enterprise Solution Lead at Tokopedia
Jaya Saputra
Senior Lead Operations Governance & Partnership at Tokopedia
Chaisar Ahmad
Senior Operations Governance & Partnership at Tokopedia