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About
CX FIRST Talks is a program webinar series organized by Tokopedia through the Tokopedia Care team to explore the latest issues in the business world, especially in the customer experience area with a digital and technology transformation approach.
Objectives
For Our Customers
Democratize the best customer experience practice wherein the end uplift tremendously the standard of experience for Indonesian customers
For CX Community
Networking, branding, knowledge sharing, and technology advancement for better service experience
Speakers
Hilda Kitti
Vice President of Marketing at Tokopedia
Robby
Partner at Ernst & Young, Head of Data Analytics
Moderator
Yosie Syahfitra A
Head of Customer Success at Tokopedia
#CXFIRSTTalks
Reimagining the right blend of human touch, technology, and data for the best customer experience.